returns / exchanges

What if I need to return an item?
  We want you to love your Spenga wear, so if something isn’t perfect, you can return or exchange your items within 30 days of the order shipment date. Items must be unwashed and unworn in order to receive a refund or store credit. Note: Clearance items are final sale and cannot be returned. All phone cases are custom orders and are non-returnable and non-refundable.

The process is simple:

  • Log in to your account, using your username and password in the ‘My Account’ section.

  • In the ‘Track Your Recent Orders’ section, click on the ‘View Details’ link for the order you would like to return or exchange.

  • Once in the Order Details, click the ‘Add New RMA’ button.

  • Choose the number of items you wish to return or exchange in the ‘Order Items’ section.

  • In the ‘Order Return Options’ section, choose the Reason and Method for the return or exchange.

  • You may add any comments (including what you would like to exchange the item for, if applicable), and then click ‘Save RMA.’

  • Once we process your request, you will receive an email with instructions on how to return your item.